Competing with Gojek and Grab, DANA Collaborates with YesDok

Payment technology financial (fintech) company, DANA is collaborating with the YesDok healthcare startup. Through this partnership, DANA provides online consultation services in the application, competing with Gojek and Grab.

Collaborating with YesDok’s video call based telemedicine platform, DANA will also present a new service in its application which is telemedicine services that are also connected to pharmacies or pharmacies. DANA claims they want to support the health technology revolution in Indonesia.

“YesDok, an application that provides health services, is now present in the DANA app so that the public can utilize the technology capabilities of the two companies to obtain health services easily, comfortably, and safely,” DANA Chief Innovation Officer, Darrick Rochili said.

DANA Chief Innovation Officer Darrick Rochili said, the service at DANA will develop following the user’s development. When the corona pandemic as it is today, online health consulting services are in great demand.

“For this reason, we collaborate with YesDok. During the Covid-19 pandemic, we want to help users to be more safe and comfortable in consulting with doctors,” Darrick said at a virtual press conference on Friday (5/6).

40 Million DANA Users can Access Health Services from YesDok

DANA claimed to have been used by more than 40 million users can easily obtain health services ranging from consultation to obtain health data and make payment of drug orders directly from the non-cash DANA application.

“This is in line with DANA’s commitment to continue to contribute to the development of future digital ecosystems through open DANA technology and to enable synergies with many platforms, including e-health,” Darrick explained.

Through this collaboration, around 40 million active users of DANA can consult to download health data. “We guarantee the privacy and data security of users who use YesDok services,” he said.

To use the service, users only need to open the DANA application. Click the health menu, then the Video Consultation service icon will appear. Users can directly consult with a doctor.

YesDok users can also make non-cash payments using DANA. Darrick is optimistic that online health consultation services will remain in demand when new norms are implemented.

Therefore, the community will continue to try to maintain physical distance (physical distancing) in order to prevent transmission of the coronavirus, when the “New Normal” scheme is applied.

Online Transactions on DANA Platform are Increasing during the Pandemic

The company also notes, 94% of users transact online on the DANA platform. Only 6% make payments offline at some merchants that are still operating. “The latest data, overall transactions in the DANA increased 15% during the pandemic. This is driven by online transactions,” Darrick said.

YesDok Chief Executive Officer Irwan Hartanto added, paid consultations on his platform could be up to thousands at certain times. “With DANA, we want to achieve the highest,” he said.

At present, the online health consultation capacity at YesDok is a maximum of 5,000 video calls per day. YesDok provides 24-hour online health consultation through a video call based mobile application.

Irwan rate, video services are superior compared to only via instant messaging (chat). Because doctors can be more accurate in providing consultations. “In the video call, patients do not dare to consult just joking. People who consult are usually seriously ill,” Irwan said.

Gojek and Grab first provided health consultation services, which were complemented by non-cash payments in one application. Gojek cooperated with Halodoc, while Grab collaborated with Good Doctor.

However, the consulting services provided are in the form of instant messages. Even so, users can make an appointment to see a doctor for a more comprehensive examination.