Flip.id Tested the Server Security and Transaction Operations during WFH

Flip.id, a free interbank transfer service provider application in Indonesia, is still implementing WFH. The application by the University of Indonesia Faculty of Computer Science alumni is headquartered in Depok, West Java, where there are still red zones in several areas and is in a period of gradual transition.

As of Monday (6/8/2020), several cities in Indonesia have implemented a transition to “New Normal” after going through a series of PSBB. In the Jabodetabek area, for example, roads and public transportation are starting to appear congested.

The local government has established procedures to prevent Covid-19 transmission, including regulating offices, such as dividing employee entry schedules by 50 percent of total employees.

Ginanjar Ibnu Solihin, Co-Founder and COO at Flip.id said the company plans to impose WFH until the end of the year.

“Flip.id management has its own policy to implement WFH in full until the end of this year. This is to support the government to prevent the spread of the virus. Of course, this decision has careful consideration,” Ginanjar said in an official statement.

Flip.id employees, said Ginanjar, do not only live in Depok, but also in other Jabodetabek areas. Employees who commute are potentially exposed because the distance is quite far.

Test the Operation of Server’s Security, Following the Direction of Bank Indonesia

During the last three months of WFH, Flip.id has also conducted operational trials on server security and transactions. This was done in order to maintain the quality of service remains excellent.

In the last one month of WFH, Ginanjar claimed there was an increase of more than ten percent of transactions in all Flip.id services, both domestic interbank transfers, credit purchases, and cellular data package purchases.

Until the end of the year Flip.id projects that electronic transactions will remain high, especially during this New Normal period, where online transactions are increasing. Since its establishment, Flip.id has implemented the latest security system following directions from Bank Indonesia. Call it a periodic penetration test and OTP system.

This security system is supported by qualified servers, hardware, and software, so Flip.id is still able to serve people throughout Indonesia for free interbank transactions even though employees work from home.

“For the past three months, the company has been tested with a number of scenarios that we had never imagined before. But it turns out, we as financial technology startups can get through it well,” Ginanjar said.

Flip.id co-founder, Ginanjar Ibnu Solihin revealed, from the very beginning WFH was recommended by the government, Flip departed from the worst scenario if lockdown was applied. As a fintech startup, flexible work systems with smart hour implementation have been implemented in several divisions such as the IT division so WFH adjustments can be applied smoothly.

Specifically for the Operations division which is tasked with serving all Flip application users, management provides incentives in the form of high-speed internet data packages and office computer equipment that can be brought to their respective homes.

“To maintain employee ownership of the company, Flip conducts a townhall in a video conference which is divided into a serious and relaxed video conference,” Ginanjar stressed.

During the Pandemic, Flip Waived Transfer Fees

Flip.id founder and CEO Rafi Putra Arriyan said Flip provided a free admin fee because Flip.id wanted to help the community in facilitating their transactions.

“In the future, we (Flip.id) will always innovate product features as well as Flip.id services as a solution to the small problems that become a long dilemma in public finance,” he explained.

He added so that Flip.id could survive also compete with other digital wallets, his party carried out various strategies including not connecting debit cards or user accounts to accounts on Flip.id. According to him, it is an advantage because users do not need to share their account information with the application.

“The Flip system that is not connected to a user’s account is a distinct advantage because users do not need to share their account information to the application so that it can guarantee the security of the user’s banking data,” he added.