Gojek Releases Security Initiative to Anticipate Fraud Cases on its Service

The number of cases of fraud that occurred in the Gojek service, made the company try hard to strengthen its security. Cases of fraud are experienced not only by users but also by partners and occur repeatedly.

In addition to new technologies and features, Gojek focuses on education and protection. Kevin assessed, education becomes important because of the rampant fraud with social engineering mode. The mode, the offender influences the user’s psychology so they want to give the One Time Password (OTP) code or follow their instructions.

Gojek also cooperated with the Ministry of Communication and Information Technology (Kominfo) to educate the public. “Most importantly, prevent the occurrence of magical mode (manipulation of psychological fraud),” he said.

Gojek’s efforts to strengthen security were realized through the launch of the #AmanBersamaGojek initiative with a focus on education, technology, and protection. As part of this initiative, Gojek collaborated with the Ministry of Communication and Information Technology (Kemkominfo) and other stakeholders in increasing digital literacy for the community.

“We invite various parties to strengthen security. Gojek itself has three pillars of security namely education, technology, and protection,” said Gojek’s Co-CEO, Kevin Aluwi, at the Gojek office in Jakarta, Friday (02/28/2020).

“For Gojek, security and safety are key priorities and shared responsibility. We have and will continue to invest in technology development, as well as various educational programs, both for consumers and partners. We also invest in education so that customers and partners will be able to benefit the most optimal of digital technology, “Kevin said further.

Gojek collaborates with Kominfo and Strengthens its Application Security

The collaboration of Gojek and Kemkominfo in increasing digital literacy will be a sustainable step that will be carried out throughout the year. The community, partners and Gojek customers will get access to education in various forms such as posters, infographics, quizzes on Gojek application, and community service advertisement videos.

“Cooperation with the Ministry of Communication and Information in the form of education. This is important to prevent magical modes (psychological manipulation),” said Kevin.

The educational material will be delivered through the Gojek application, social media, Gojek partner gathering forums, and socialization in several cities with the Center for Digital Society of Gadjah Mada University (CfDS UGM).

Meanwhile, Gojek in terms of technology also continues to strengthen its security. Gojek implements technology and protection programs to ensure safety.

Technology implementation comes through Gojek Shield, which is run by utilizing artificial intelligence technology and is operated by a world-class digital security team consisting of data scientists, engineers, and cybersecurity experts.

Gojek Shield consists of protection technology which includes phone number disguised features, chat intervention, and an emergency button connected to the Gojek Emergency Unit which is on standby 24 hours.

Gojek Also Releases Protection Program

Regarding the protection program, Gojek took steps to anticipate to minimize various forms of risk. In transportation, Gojek provides a variety of training to driver-partners, whose forms include first aid in accidents (P3K), anti-sexual violence training, and driving safety.

The protection program also includes insurance protection guarantees, including travel insurance on GoCar and GoRide, loss and damage insurance for goods for GoSend and GoBox logistics services. In the near future, Gojek will also launch a GoPay Back Balance Guarantee program to protect users from unauthorized transactions.

The Indonesian National Police noted, there were 2,300 reports related to a fraud similar to cases of burglary on Maia Estianty’s account in 2019. Based on Kaspersky’s data, there were 14 million fraud attempts (pishing) during the first six months of 2019.

Adjunct Researcher Center for Digital Society (CfDS) of Gadjah Mada University (UGM) Adityo Hidayat said such fraud had occurred before the development of digital services. “In the past, there was a text from papa or mama asking for credit. Now, the technique is getting more advanced,” he said.