Good Doctor and Halodoc Released Services to Overcome Covid-19

Transactions in health applications increased with the outbreak of the coronavirus in Indonesia. Grab partner, Good Doctor hooked the DKI Jakarta Provincial Government Health Office to overcome the corona pandemic.

While the platform is included in the Gojek ecosystem, Halodoc is preparing a promotion or incentive. Vice President of Marketing Communications Halodoc Felicia Kawilarang said his company routinely provides information related to the coronavirus through websites, applications, and social media.

This step is expected to reduce the spread of hoax associated with the covid-19 virus in Indonesia. In addition, Halodoc holds a free coronavirus risk check. The company uses artificial intelligence (AI) to implement the service.

“For first-time users, Halodoc also provides a free consultation with the doctors on the application and the website. Furthermore, Halodoc will hold more incentives which are adapted to the situation in Indonesia, “Felicia said to Katadata.co.id, Tuesday (3/17).

Halodoc noted that searches for the Coronavirus increased 600% since the virus broke out. Transactions on Halodoc also doubled due to Indonesia being declared positive corona. The health sector startup noted that consumers were most looking for herbal medicines to boost immunity and vitamins.

Halodoc ensures the supply of vitamins, hand sanitizers, and health masks is safe and guarantees a lower price than the market. To Katadata.co.id, Halodoc claimed to have hooked 1,800 pharmacies.

In addition to products, Halodoc noted the increasing demand for consulting services. Therefore, the company increased the number of doctors who provided 24-hour services. Meanwhile, Ping An Good Doctor’s subsidiary, Good Doctor Technology Indonesia (GDTI) formed a special work unit called Team-9.

Good Doctor provides health consultation services for the community

In collaboration with the DKI Jakarta Provincial Government Health Office, Good Doctor provides a question and answer service with doctors online in the GrabHealth feature.

Health consultation with general practitioners at Good Doctor is free, while with specialist doctors starting from IDR 10,000. This service can be accessed by users of Grab in Jabodetabek, Bandung, Semarang, Yogyakarta, Surabaya, Bali, Medan, Palembang, Balikpapan, Samarinda, and Manado.

“DKI Jakarta residents can ask questions directly with our doctors, not with chatbots,” said Head of Medical Management of Good Doctor Dr. Adhiatma Gunawan in a press release. At present, the DKI Jakarta Provincial Government Health Office is collaborating with several non-government agencies in providing information related to the covid-19 virus to the public.

“In addition to contacting the hotline, you can directly ask a doctor free of charge through the Good Doctor service in the Grab application,” said Head of Health Resources of the DKI Jakarta Provincial Government Health Office, dr. Ani Rusitawati MM.

Good Doctor’s health startup continues to improve efforts to deal with Covid-19

Good Doctor continues to improve Covid-19’s preventive efforts by forming Team-9, a special work unit that will work together with the DKI Jakarta Provincial Government Health Office in handling Covid-19 issues.

Through this partnership, Good Doctor through an online question and answer service with doctors in the Grab (GrabHealth) application will assist the call center of the DKI Jakarta Provincial Government Health Office in responding to incoming community question and answer requests about Covid-19.

DKI Jakarta residents are encouraged to contact the hotline to get information about Covid-19, especially around the risk of Covid-19 infection. The public can also directly ask the doctor free of charge through the Good Doctor service in the Grab application on the Health menu.

The role of Good Doctor in providing 24/7 doctor and question chat services via smartphones for patients and the public can help direct reporting to the post or hospital if necessary follow up.

The DKI Jakarta Provincial Government Health Office has held a special session to the team of Good Doctors regarding standard operating procedures for the question and answer process and giving directions to users, as well as maintaining the similarity of risk category standards.