Qontak Integrates Friendly Chatbot in Messenger API

With the development of technology, everything is required to be fast-paced. This also applies in a business environment, speed is needed both in terms of marketing, transactions and in terms of customer service. According to research from PwC, 73% of consumers say customer experience is an essential factor in making purchasing decisions.

Currently, business people use various social media as customer service channels. This ease of access causes the volume of messages from incoming customers to increase, thus making business people overwhelmed in serving customers.

This situation can continue to develop and lead to poor judgment for business people due to the limited time available. Problems related to customer service and the speed of customer service can be overcome by using a chatbot.

Chatbot technology is a virtual robot with artificial intelligence that is able to imitate human conversations in the form of text or voice through instant messaging applications, websites, or mobile applications.

The use of chatbots allows a business to increase customer service productivity by responding to customer questions more optimally.

Some of the benefits obtained from using chatbots for business are that there is no time limitation in serving customers, no need to bother answering repeated questions from customers, and being able to serve customers both during peak hours and free hours.

Qontak integrates NLP (Natural Language Processing)

Qontak is an Omnichannel CRM company that provides chatbot services with a contextual method that allows the chatbot to continue to grow in responding to various forms of questions.

The Qontak chatbot is also equipped with NLP (Natural Language Processing) so that the language used is more natural.

Qontak Chatbot uses the Frequently Asked Question (FAQ) Bot to respond to all customer questions and requests automatically, set up certain keywords and unlimited customizable business flows to manage prospects and customers.

The use of this chatbot can not only be used by large companies, but can also be used by e-commerce, educational institutions, and even SMEs.

More than 1000 businesses including Ajinomoto, Mayapada Hospital, Fabelio, iPotSekuritas, Alodokter, and Bandung Institute of Technology (ITB) have used the Qontakchatbot.

In addition, in supporting the go digital business, Qontak also implements an omnichannel system that is supported by various additional features to facilitate customer service and sales management.

Integration with Qontak can Save Cost and Time

Omnichannel is a cross-channel business model that prioritizes customer experience using multiple online and offline channels at once.

Business people who use various social media such as WhatsApp Business, Instagram DM, and others can integrate their social media into one application such as Qontak in order to save a lot of time and costs and improve customer service, something that is needed especially during a pandemic.

Other features provided by Qontak are the WhatsApp API and Instagram API which can automate chat and speed up customer service in online stores so that sales can increase.

Qontak also complements every communication channel whether in conversation, call center, or social media by utilizing channels such as WhatsApp, Facebook Messenger, Instagram, Line, Phone, Email, and others in one integrated platform.

This Qontak business automation service can be directly experienced by business people for free during the trial period. Previously, Qontak.com announced new Messenger API support for Instagram in their chat panel and CRM technology yesterday (02/06/2021).

This new API enables unique capabilities for businesses to manage their communications on Instagram by integrating Instagram messages with apps like Qontak.com.

This new feature will complement Qontak.com, a pioneering company in omnichannel communication & CRM technology, which has combined the most relevant communication channels.

Messenger API support for Instagram will allow businesses using a single communication platform to easily respond to customer service, sales and other types of customer-initiated messages and can be handled by multiple live agents along with routing and automation systems designed by Qontak.com.